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Catalin
tagDiv Staff

Hello BrunoBerlanga,

Until now, we do not have any bad reports in this case. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this and if you need more assistance in this regard, please provide your website URL so I can further inspect your problem.

Thank you for your understanding!

NealWGN
tagDiv Member

Hi there Bogdan – thank you for your reply … I understand where you are coming from …

But would you be able to at least just spend 2 minutes looking at the screenshots of the error message / code I get on the site when I have both plugins installed?

Also, could this possibly be an issue with the hosting server (its a LiteSpeed server) – the setup and/ or the speed.

One test i did was duplicate the site on another host environment and it worked OK. I do not want to change the theme for sure as it’s a brilliant theme and suits our needs perfectly.

Thanks for any reply …

Neal

Bogdan B.
tagDiv Staff

Hi,
You can optimize your wp install to load faster by using this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/
And also please make sure you have these parameters set: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!

freshmademedia
Participant
#0

Hello,

yesterday we bought Newspaper and installed the theme – problem: The plugins Visual Composer and Rev Slider can’t be installed – also Woo Commerce – we got error messages like:

Visual Composer
Das Plugin hat keinen validen Header.
Die Datei konnte nicht kopiert werden. js_composer/assets/lib/prettyphoto/css/prettyPhoto.min.css

Rev Slider
Verzeichnis konnte nicht angelegt werden. /homepages/16/d254593094/htdocs/clickandbuilds/Cadzand/wp-content/plugins/revslider/rs-plugin

We did the installing like in tutorial…other plugins can be installed…

Thanks for your support
Michael from Hamburg

Bogdan B.
tagDiv Staff

Hi,
As the topic suggests, it can be a temporary server error. Please try it a few times and follow the instructions provided in the referenced topic and if you still cannot get it to install please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue.
Thank you!

Catalin
tagDiv Staff

Hello Philcomputing,

Please ensure that you have correctly set it your sidebar for your Category page in order to achieve the same result as on your normal page and post. For more information about category sidebar, please check our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your message!

Andrei L.
tagDiv Member

Hi

All theme settings and pages options are stored in database and won’t be affected when Visual Composer it’s updated. However as a security measure make sure you do a full backup to the current wp-install: https://codex.wordpress.org/WordPress_Backups

Thanks!

nachtwache
Participant
#0

I think I followed all the instruction, but the Social Conuter doesn´t count my Facebook likes.

Is this a problem with the new WP Version (4.5.1 installed) and/or newsmag (2.3.6)?

Thank you in advance

http://www.hasepost.de

Catalin
tagDiv Staff

Hello sindrimyr,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Andrei L.
tagDiv Member

Hi

Unfortunately this error could come from a big number of problems. It is a general error and we cannot pin point it to a specific thing. I believe it happens due to your server configuration which is not responding, it could be due to a delay or it could also be a temporary issues so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.

Thank you!

Andrei L.
tagDiv Member

Hi

The page settings are stored in database and won’t be affected when Visual Composer it’s updated. However as a security measure make sure you do a full backup t the current wp-install: https://codex.wordpress.org/WordPress_Backups

Thanks!

Catalin
tagDiv Staff

Hello VoZz,

As you can see here -> http://screencast.com/t/0QHgKfiZWt these are all dimensions from all the thumbs that our theme uses for the featured images. Please ensure that you have correctly added your images. Also, please ensure that this issue does not come from your untested plugins which could create this problem. Try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme. Also, you can try to use Thumbnail Regenerate & Force Regenerate for your thumbs and check after the results.

Hope this helps. If you need more guidance in this regard, please provide your website URL so I can further inspect the issue.

Thank you for your understanding!

Catalin
tagDiv Staff

Hello bellmedialtd,

images not displaying on site – reply
#107680
Apr 22, 2016 at 5:06 pm
Hello saffamatt,

I have checked your website and I saw that you have some js errors in your console. I suspect this issue come from your untested plugins which interfere with the theme and could create some unknown issue. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Before this, you can try to disable the lazy load feature from theme panel if this is active, like this -> http://screencast.com/t/Wmjkad9U
Also, please try to update the theme to the latest version (6.7.2) and the Visual Composer (4.11.2).

Hope this helps and let us know how it goes!

Thank you for the message!

simchris
tagDiv Member

Well … if you have not done so, you should update theme and VC plugin to latest version as WP 4.5 changed the version of jquery used and so lots of things “broke” — there is a workaround for advanced users to load older version of Jquery, but likely too much for you.

I would first try updating your theme and VC plugin if not already done ….

a) try clearing cache – please tell me how to do this
* if you’re using a caching plugin, or using something like GoDaddy which has a “cache” feature — you need to “clear” it after updating a theme.

b) try turning off lazy loading images – please tell me what are they, all images are very-very small
* this is one of the options in the theme; see the docs on how to use the theme.

c) try not using JetPack or Photon – dont have them
* good 😉

d) try clearing transients with wp-optimize please tell me how to do this
* install the plugin, “wp-optimize” (free on wordpress.org), and then use it !

Thank you!

(( I don’t work here, but using TagDiv themes for 2.5 years and WordPress since 2004 … )

rigs2
Participant
#0

I’m having the same issues that it looks like many others are having. I have two WP sites that I’m trying to get up and running for a client and I am using the Newspaper Theme for both. So I purchased two themes and the problem is that when I try to install the Demo that I want to install for each (Default for One and Sports News for the other), I cannot. However, I can install the Car Enthusiast Demo, so the problem cannot be on my end. I mean if one works for me shouldn’t they all work? Hosting is on GoDaddy. Both are brand new installs of WordPress. I substituted “CLIENT URL” for the client’s URL below and here’s the error that I get:

Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: error
td_ajax_request_name: full_demo_media_1
errorThrown: Not Found

responseText: <!doctype html >
<!–[if IE 8]> <html class=”ie8″ lang=”en”> <![endif]–>
<!–[if IE 9]> <html class=”ie9″ lang=”en”> <![endif]–>
<!–[if gt IE 8]><!–> <html lang=”en”> <!–<![endif]–>
<head>
<title>Page not found | CLIENT URL.com</title>
<meta charset=”UTF-8″ />
<meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8″>
<meta name=”viewport” content=”width=device-width, initial-scale=1.0″>
<link rel=”pingback” href=”http://www.CLIENT URL.com/xmlrpc.php” />
<link rel=”alternate” type=”application/rss+xml” title=”Bankwiser.com »…

Is there a work around or fix to install the Demos that I want to use?????? The only reason I purchased the themes were to use those Demos and I have other clients looking for similar sites.

Thanks in advance

Jean-Paul
tagDiv Member

Baztiano I have just fixed it.

Try deactivating WP Bakery, then delete it and its files. The go to the Newspaper tab on your dashbourd>plugns and install and activate visual composer.

It worked for me, hopefully you’ll have the same luck.

okgo87
Participant
#0

Hello,
I created a template with visual composer for being used on articles in Newspaper theme.
The problem is that the automated creation of the snippet appears like this:
See the green arrow
I want to eliminate those texts coming from visual composer’s elements (“[vc_row]” etc.).

The theme suggested me to install Visual Composer and Seo plugins so I hope that you have a solution for this.
Thank you

John
Participant
#0

Hello,

The icons for Facebook, Twitter, Google Plus, etc is not showing up in the post sharing buttons. Instead of buttons, a small white box appears.

See it here: http://www.screencast.com/t/Uyf8f6aa

It only happens in chrome. Cleared my cache, history, and even re-installed the chrome, but still nothing.

Please help ASAP!

Twolle
tagDiv Member

I have tried everything that you wrote, but the danish language isn’t loading :-/

Should I try to delete the theme or what do you suggest?

Btw. I have bought this theme twice, and the language is working fine one the first one installed…..and the two domains are on the same server..?

Cybi
tagDiv Member

Hello support

One issue after the other.. About two weeks ago, I posted on Forum regarding below message.
Broken Themes

The following themes are installed but incomplete.

Name Description
Newspaper Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet. Delete

I was told to reinstall the theme which I did.. Today, that text showed up again?

What can I do? Thanks

monkeycro
Participant
#0

Hello
I bought regular license for the Theme but I would like to use it in more than one web site. All web sites belong to the company that I work, and I would not sell the web site, or license. I will manage all the content on all web sites.

As I understood, I can do that until I sell the web site to another person or company…

All mine web sites are promoting mine product or group of the products that our company sells or promote.

5.You can make any number of copies of the single End Product, as long as the End Product is distributed for Free.

Please, tell me If I can Install this theme to more than one web site, all belong to the same company and all of them promoting the same products but on different way?

Thank you

barryerice
Participant
#0

I feel like there’s probably an easy answer for this, but I can’t seem to figure it out.

After installing the theme, when I’m composing a new post, the visual editor shows two boxes. My text all goes in the left box and the right box stays blank. It’s very annoying, though, as it takes up a lot of space and makes it difficult to visualize how my post is going to look.

Does anyone know what that box is for and how I can get rid of it?

WP Screenshot

nhatducdx
Participant
#0

I’m using Visual Composer V4.8, included by Newspaper 6 theme.
When I working on Visual Composer Backend (Pic:http://prntscr.com/azcfue),
I can’t add anything, here is my screen when I click to “Text Block” element.
http://prntscr.com/azcghd
When I change to Backend Editor from WordPress defaut editor, it’s not work.
Before changing: http://prntscr.com/azcghd
And after: http://prntscr.com/azchh2
I try to deactive all third plugin installed, but it still not work like that. I also delete VC plugin and reinstalled it, but it still not work too.
Please help !

Terry
tagDiv Member

This is incredible that many, many people have exactly the same problem and the TAGDIV staff are giving nonsence replies. You reply with the link “https://forum.tagdiv.com/topic/error-when-installing-demos-2/&#8221; has NOTHING to do with the ajax problem!

I bought this theme for the demo install (I could have bought others that wwere better but didnn’t have the auto populating feature). IT DOESN’T work. Can you please fix up your server side so that these demos load.

Here is my screen shots which shows the install demo hangs at about 30% and the message that it generates.

http://rtovoice.com/1.jpg
http://rtovoice.com/2.jpg

Thank you

DaneOLeary
tagDiv Member

So, for the custom fields to show up I not only have to input whatever I want into the fields while editing the post, but I also have to go up and put in code to tell those fields to show up?

Here’s what I’ve done: I installed Advanced Custom Fields Pro (the latest version) like I would install any other plugin. Then I went in and created a field group, created the post, filled some info into the fields on the post edit page, and published. When I look at the page the only thing that shows is the title.

My coding skills are still pretty limited, I know vaguely what you mean about creating a template file for that page, but I wouldn’t begin to know how to do that. I know where it would go, but I wouldn’t know what code to include or how it would be incorporated with the rest of the theme or what code to add so that ACF would work.

The ACF resources are, at least for me, not very descriptive. I get what they’re saying, but I’m not able to decipher how to do what they talk about. I would need some really in-depth, step-by-step instructions.

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