Search Results for 'install'

Hi,

It seems the theme is not creating the necessary thumbs for the gallery to display
– https://forum.tagdiv.com/gallery-2/
You could try to regenerate the thumbnails using this guide
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Also see the important note in the guide, and check if the server has the required GD library installed.
The slide gallery is not intended to be used on pages, only on posts. It may not work properly in this situation. On pages you can use elements from the tagDiv composer.

Thanks

Hello ideasolutionssrl,

Yes, you can do this. Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks for your understanding!

Hi,

First step would be to deactivate all your plugins, except the ones provided in the theme package, clear any caching installed and see if the problem is solved. Some problematic plugins can cause this kind of issues. It could be the optimizer plugin that you are using . Please let us know if you manage to resolve this problem.

Thanks

Hi,

After further inspection of the Full Big Grid, it seems that the modules are not displaying properly. An important class is not applying when it should, that is why the modules have a different look. I could give you a code to fix it, like this
– https://www.screencast.com/t/3OWW8Gv5uM

.td_block_big_grid_fl_8 .td_module_mx25 {
padding-top: 14%;
}
.td_block_big_grid_fl_8 .td_module_mx19 {
padding-top: 28%;
}

But this should apply and work as intended by default. Maybe the theme did not install properly, you could try a fresh install using this method
– https://forum.tagdiv.com/install-via-ftp/
Or you can just use the code from above if it is working for you as well.

Thanks

Hi,

You simply have to install the demo you would like
– https://forum.tagdiv.com/demos_introduction/
– https://forum.tagdiv.com/installing-demos/
If you choose to install the demo with content, this will import dummy posts, categories, menus etc. This happens so you can get an idea about how the website will look. You will have to replace (not edit) the dummy content with you own.
You can choose to install the demo without content as well. Then it will only import theme panel settings and the demo’s custom style. You can set your own menus, and create the homepage like the demo and the style will apply to those elements
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hello,

Please understand that the issues you are facing will be faced on other themes as well. There is optimization that needs to be made on your wordpress install that themes cannot do for you. Please use this guide and ask the host if you cannot do it yourself, as the theme requires this memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

It is a hosting memory issue, not a theme issue. We are here to help and we will do so as best we can. Sorry you feel disappointed but this is the hassle when starting out with WordPress. Once you get into it more, it becomes tons easier.

Best of luck from us at tagDiv!

Thank you for this update. It could have been a faulty install. We only encountered the seo yoaast version of this error when this setting was used: https://www.screencast.com/t/n8Cc35EofLh
We have not yet encountered other issues with the tested plugins so far.
We appreciate the help.
Thanks.

Hi,

Try it like this. Remove your Instagram Id and disable the feature in the theme panel. Deactivate all your plugins except the ones provided in the theme package. Then clear the cache if you have any caching installed on the website. Also check with hosting if there is a server cache and clear that as well.
Then configure the Instagram again and see if the data is refreshed. Trying your Instagram Id on my install it seems to work properly
– https://www.screencast.com/t/Lf3OZ6vgX

Thanks

Hello,

For the pages issue using the mobile theme, please note that if you use the mobile theme plugin ,you get a second editor in your page edit screen. If you do not add anything into that editor, nothing will show up. You basically have to create 2 pages. One for desktop + tablets and one for mobile phones. This is mentioned here: https://forum.tagdiv.com/the-mobile-theme/ I suggest reading about the mobile theme functionality.

@Umara-Tasneem Please disable all plugins except the page builder and clear all caching before installing the mobile theme plugin

Thank you!

Hi,

Please provide a link to your website so we can inspect it. Maybe we can identify what is slowing down the website. For best results, you can use the recommended caching plugin with this configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
And for more advanced speed optimization you can check this guide
– https://forum.tagdiv.com/how-to-make-the-site-faster/
Of course you can search here on the forum and you will find countless tutorials and advice in this matter, created by our users and shared.

Thanks

Hi,

Maybe it is caused by that plugin, or you did not configure it properly. Try entering a custom format in the plugins field. Or you could have strong caching installed, but since you tried with a new post and the same date is displayed, that may not be the issue.
If the correct date is displayed without the plugin, then it may not work properly.
Maybe you can ask for help or advice from the plugins author, or look for a different one.

Thanks

Hi,

The Speed booster plugins will not work if it detects plugin outside a specific list, defined inside the plugin itself. More information about how you can disable that check in the Speed booster plugin here
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
That caching plugin is known to have provided unexpected results for some users, but worked for others. Maybe you have not configured it properly, or activated it.
You can try and keep using that caching plugin and check it’s settings to make it work. Or use the WP Super Cache with this configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello Kley,

I have inspected your website and I saw that on mobile mode, you bring some transitions when you navigate on your website. So, please notice that issues may also come from your other customizations, not just the speed booster plugin. This has been tested with the theme and should work as expected, without any problems. Try to do a new fresh install for another sub-domain and use only the speed booster and check the results.

Thanks for your understanding!