Search Results for 'install'

Hi,

I have tested your channel – https://www.screencast.com/t/z7q5BV7pI and everything seems to work properly on my end – https://www.screencast.com/t/Ez4z2Xgj8Dwu
Try disabling all your plugins except Visual composer and the social counter plugin, clear any caching installed and check to see if the issue is still present. Also here is a guide if you choose to update to the latest version of the theme – https://forum.tagdiv.com/how-to-update-the-theme-2/ and do not forget to update the included plugins as well from the theme package.

Thanks

Hi,

I have selected Block header style 13 – https://www.screencast.com/t/5mBzOxDdJCL then added a block on a page and entered the required information – https://www.screencast.com/t/4a9kob5lOe and everything is working as intended – https://www.screencast.com/t/2GBksE1x
I do not see any problems with this block header style. If you are experiencing difficulties when using the same settings, maybe you have a plugin or plugins that could be interfering with this since this is working properly. I suggest you try as a test to disable all your plugins except Visual composer, clear any installed caches then try again.

Thanks

Hello muxurou,

Please notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hello utzgurx,

Furthermore deeper investigations, we have noticed that it was a problem with some js from this plugin and we have fixed it in a new plugin version. You should take it from here -> http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip the new version of Social Counter. Remove the old version and install it on your backend. Also, you should clear all your cached images and files from your Chrome, like this -> https://www.screencast.com/t/5bbgsp85O and check the results.

Thanks for your understanding!

Hello,

Maybe this topic will help: https://wordpress.org/support/topic/wp-admin-sorry-you-are-not-allowed-to-access-this-page/
Please make sure wordpress is up and running properly before installing the theme.
Then use this guide to install: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

The settings in the theme panel are not affected by the child theme or a theme update. The settings are kept in the database. The only way you could have lost your settings is by loading a theme demo. You maybe installed the new theme and then installed a theme demo or uninstalled a theme demo. Unfortunately if this is the case, the setting sin he theme panel will have to be re-set. Sorry

Thank you!

Hi,

@zetacomunicacion Please make sure you have the latest version of the social counter plugin provided with theme package and also Visual composer. After you update these plugins, try deactivating all other plugins, clear any installed cache (very important) and check to see if the problem is resolved. Here is a guide to help you update Visual composer
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hi,

When uninstalling or changing to another demo, all the settings and content imported by the respective demo on installation will be removed and everything will be as it was before the installation. That is way you should not edit the dummy data from the demo to prevent it from being removed. This is mentioned here – https://forum.tagdiv.com/installing-demos/
Each theme demo has it’s own settings and design. You could just reinstall the previous demo, you can not have one demo installed with the settings of another. It also would be best to make periodical backups in case a mistake was made. Please correct me if I misunderstand.

Thanks

Hi,

Unfortunately I can not access the screenshot you provided – https://www.screencast.com/t/1xZSQtqz5Ll You could try disabling all your plugins except the ones bundled with the theme and clear any caching installed, to see if this has any effect in this matter, maybe a plugin could be causing the issue as it usually happens in most cases. Also check any customization you might have made to the theme files or added in theme panel, and switch to the main theme if you are using a child theme. If everything is like default you should not have this problem in the widget section. Please let us know how it goes.

Thanks

Hi,

We have not had any negative feedback regarding this. Please make sure that you use the latest version of the theme and the plugins bundled in the package.
The theme has these server requirements – https://forum.tagdiv.com/requirements-for-newspaper/ and requires modifications to be made to some parameters if needed – https://forum.tagdiv.com/system-status-parameters-guide/
It is recommended to use WP Super Cache – https://forum.tagdiv.com/cache-plugin-install-and-configure/ with the theme. There is also an available tutorial about improving website performance – https://forum.tagdiv.com/how-to-make-the-site-faster/
If you are saying that everything was fine before moving to the new host, maybe the problem is there since we have no complaints regarding this issue and everything is working as intended. Please let us know how it goes.

Thank you for understanding!

Hi,

I can not think of a possible cause for this if all those settings are enabled in WordPress and in the post settings page – https://www.screencast.com/t/4OS2oxxUM and it is still not removed. Maybe this is caused by a plugin, you could try disabling all your plugins except Visual composer and clear any caching installed to see if this has any effect in this matter. This is unusual because I see that there is the possibility to post comments even though this issue is present.

Thanks